Share buttons

Caution for Horizon Customers: How to Avoid Phone Scams

Woman holding phone on a call

Caution! Phone scams are on the rise. Scammers call posing as workers at legitimate companies to get customer information and steal money. As a reminder, Horizon Bank will not call to ask for your online banking access code or password or remotely log into your online banking account. We've provided some tips below to protect yourself from phone scams and fraudulent charges.

Tips to Avoid Phone Scams

  • Never provide your Secure Access Code or password. Horizon’s team will never call and ask for this information. If you get a call asking for this info, hang up immediately. If you already provided this information, report the fraud to FraudDept@horizonbank.com.
  • Never send funds via wire transfer, Zelle, gift cards, or cryptocurrency. Horizon won’t ever ask for funds this way. If someone posing as a Horizon team member asks you to wire them money, report them immediately!
  • If you’re unsure, call Horizon yourself. Horizon will never ask you for money or personal information over the phone. However, if someone asks for other information and you’re uncertain if they’re legitimate, tell them you need time to verify their credentials. Then, call your local Horizon branch for confirmation.
  • Stay up-to-date on your account. Many phone scammers say there are problems with your account, deposits, or withdrawals to get private information from you. Stay informed about your account so you don’t fall for this trick! By checking your account frequently, you’ll know if there may be an actual issue.

If you’ve provided information to a scammer, please contact the Horizon Bank Fraud Department at FraudDept@horizonbank.com

 

Contact us  Learn more about fraud protection

 

 

The web site you have selected is an external site not operated by Horizon Bank. This link is provided for convenience and informational purposes only and Horizon does not endorse and is not responsible for the content links, privacy policy or security policy of this website or app you are about to visit.  Horizon Bank is not responsible for (and does not provide) any products, services or content for this third-party site or app, except for products and services that explicitly carry the Horizon Bank name. Click Proceed to continue or Cancel to go back.