Protecting your online banking account is critical. In this current climate, we need to be particularly diligent to maintain updated browsers, protect password information and set up notifications & alerts so that you can track account activity.
One of the ways that Horizon is proactively protecting your debit card is with our EnFact fraud detection program. Real time text alerts are sent to your mobile phone to prompt you to confirm or deny suspicious charges. This quick detection of unusual debit card transactions provides you with an extra layer of account security, so you can rest assured that we’ve got you covered.
How does it work?
If a charge on your account seems suspicious, our system sends a text message with details about the suspected transaction. Simply respond YES to confirm the transaction, or NO to flag it. If it’s flagged as a fraudulent charge, you’ll receive another message for follow-up.
What happens if it is discovered that my card information actually has been compromised?
In the event that you confirm fraud has taken place, your card will be blocked or restricted to prevent additional fraudulent transactions from posting, and Horizon Bank will cancel your card.
From there, you'll need to contact EnFact at 844-682-4502 to verify that no fraudulent transactions have cleared your account. If fraudulent transactions have cleared, you will be asked to fill out a fraud form. Horizon is able to print you a new debit card.
We are continually building and refining our technology to stay ahead of financial scams, and keeping you up to date with tips and trends is an important part of that. You can read more articles on cybersecurity here.