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Benefits of Video Banking

Man in car holding steering wheel

We have deployed Video Banking machines at many of our locations to help you bank remotely during this public health crisis. From the convenience of your car, you can connect to a Horizon Bank advisor using videoconferencing and complete almost any transaction you normally would do inside a branch.

Horizon Bank's Video banking combines personalized service of a knowledgeable advisor and full self-service technology - offering extended hours to better serve you Monday – Saturday 7 am to 7 pm CT.

What features are different than an ATM?
The machine also functions as an ATM – offering balance inquiries, withdrawals, deposits, and transfers when you use your debit card. If you have banking needs beyond making a simple withdrawal or deposit, this machine goes the extra mile. The customized features of a live banking machine allow you to speak directly with a Horizon Bank video banker to complete transactions like:

  • Deposit cash or checks
  • Withdrawals dispensing different denominations - $1s, $5s, $20s, and $100s
  • Cash checks as late as 8 pm ET
  • Make payments to Horizon loans
  • Transfer money between accounts
  • Check images printed on receipts

How do I communicate?
The machine uses two-way video that will allow you to see your video banker while allowing the video banker to see you. Using video cameras with built-in speakers, you can privately communicate while conducting your transactions.

Are my transactions secure?
When interacting with a video banker, your transaction is as secure as if you were making a face-to-face transaction at the teller line. It is processed in exactly the same manner. For security purposes, transactions are recorded and questions may be asked to verify your identity.

This is just one more way Horizon is expanding your banking options to better serve you during this time. Find a Video Banking location near you. Live video machines are available Monday through Saturday from 7 am to 7 pm CT and 8 am to 8 pm ET. Note that a few locations offer this service in their vestibules. 

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