Financial Assistance

Horizon has a long history of helping people through tough times and we recognize that your financial stability can change quickly.  We’re here to help.

Call us at 888-873-2640

Email us at support@horizonbank.com

Make an in-person appointment with a banker

Payment Deferral Programs
We encourage you to contact us for payment deferral options as needed for your loans at Horizon – whether it’s your home, auto or any other personal loan – we want to help.  These deferrals will have no impact on your credit bureau.  Late fees associated with loans that receive payment deferrals will be waived.

Fee Waivers
At this time there will be no fees charged for the following services:

  • Telephone transfers
  • Payments by telephone
  • Automated transfers from savings to cover insufficient checking balances
  • Early withdrawal penalties for Certificate of Deposit for emergency needs

Mortgage Relief Options
We can help our mortgage customers with relief options if coronavirus has caused job loss, income reduction, sickness, or other issues.  Horizon homeowners are eligible for a mortgage forbearance plan to reduce or suspend their mortgage payments for up to 180 days.  During this time, under the forbearance plan, you will not incur late fees.  In addition, credit bureau reporting of past due payments in a mortgage forbearance plan as a result of hardships attributable to this national emergency will be suspended.  After the forbearance period, we will continue to work with homeowners on a permanent workout option to help maintain or reduce monthly payment amounts as necessary.

Please contact our call center at 888-873-2640 and we will begin assisting you in this process.  You may also visit the CFPBs Guide to Coronavirus mortgage relief options for additional information.

Foreclosure Freeze
Through August 31, 2020, we will suspend initiating any new foreclosure actions specific to residential properties unless required by federal or government agencies.

Business Payment Deferral
If your business is experiencing hardship as a result of sickness or workplace closure, we will offer payment deferral programs for up to 90 days with no credit bureau impact for select business customers – talk to your business banker to find out how we can help.

Small Business Administration
The U.S. Small Business Administration is offering a variety of support programs for small businesses. From low-interest federal disaster loans for working capital to small businesses suffering substantial economic injury as a result of the Coronavirus (COVID-19) to paycheck protection programs. Click here for more information.