COVID-19: Preparedness for our Customers and Community
March 13, 2020 10:36 AM
Our highest priorities are the health and safety of our advisors, our customers, and the well-being of the communities we serve. To that end, like many banks, we have activated our Pandemic Contingency Plan as a precautionary step in response to COVID-19. Our Plan follows guidance from the Centers for Disease Control and Prevention (CDC) and state and local public health authorities in the areas we serve. Invoking the plan ensures that we have the right level of resources and risk management devoted to your health and safety during this time of public health and economic stress. The goal of this effort is to make sure we have a dynamic and appropriate response to the risk caused by this virus.
While not a comprehensive list, the Plan calls for:
Increased cleaning and sanitization efforts in our public and private locations while reinforcing healthy habits for our staff;
Keeping our products and services fully available to you;
Supporting our customers and advisors that are at-risk or have special needs;
Monitoring the financial markets and discussing options for customers to meet their changing financial needs;
Increased stakeholder communication and education;
Limiting business-related employee travel until further notice and using teleconference capabilities instead;
Modifying, postponing or canceling large meetings; and
Enhanced risk monitoring and management.
We want to make sure you have access to all the financial services we offer regardless of how this virus progresses. While we do not anticipate any branch closures at this time, you can access your accounts and services without needing to visit a branch by using our online banking or mobile banking app, or by calling our Customer Service at 888-873-2640. If you have not done so, this is an excellent time to get access to each of these channels and to set up automated services such as direct deposit, bill pay, and others.
As in any challenging time, Horizon Bank understands our customers may face financial difficulties during this time. We are here to help and encourage our customers to reach out to us to discuss how we may assist.
At Horizon Bank, our core values of affirming the customer as our highest focus, acting responsibly by employing high ethical standards, demonstrating kindness, and providing exceptional service and sensible advice have never been more critical. Our objectives are not only an exercise in limiting business disruption, but of leadership in a time of need.
For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov