Call the number on your card


The numbers are astounding. Victims of phishing scams can lose hundreds, even thousands of dollars. The FTC estimates that consumers lost $1.9 billion to phishing schemes in 2019 and the pandemic has only increased the threat.


It’s time to put scammers in their place.


We’re committed to helping you protect your account. We want every customer to become a pro at spotting a phishing scam—and stop bank impostors in their tracks. It starts with these four words: Banks Never Ask That. Because when you know what sounds suspicious, you’ll be less likely to be fooled.


October is National Cybersecurity Awareness Month, which means there’s no better time to brush up on how to handle phishing attempts.


Pro Tip #4: Call the number on your card


You may be asked to verify confidential information if you call your bank, but never the other way around. If you receive an incoming call from someone claiming to be your bank, the safest thing you can do is hang up and call your bank’s customer service number at 888-873-2640. This is found on the back of your bank card.


If you feel you have been the victim of a scam and may have provided personal or important financial information, call the bank immediately.  Be sure to include any relevant details, such as whether the suspicious caller attempted to impersonate the bank and whether any personal or financial information was provided to the suspicious caller.


For more tips on phishing education, keep an eye out for pro tips from Horizon each week this month. And remember, #BanksNeverAskThat when it comes to your personal identifiable information.