Text and phone message scams are on the rise. Scammers may text or call claiming to be your bank to get your personal information and steal money.
Here are some Tips to Avoid Phone and Text Scams
- If you receive a text message claiming to be Horizon Bank, do not respond or click links. We will never contact you to ask for account details.
- Never provide your Secure Access Code or password. If you get a call asking for this info, hang up immediately. If you already provided this information, report the fraud to FraudDept@horizonbank.com.
- Never send funds to people you don't know via wire transfer, Zelle, gift cards, or cryptocurrency. Horizon won’t ever ask for funds this way. If someone posing as a Horizon advisor asks you to wire money, report them immediately!
- If you’re unsure, call Horizon yourself. Horizon will never ask you for money or personal information over the phone. However, if someone asks for other information and you’re uncertain if they’re legitimate, tell them you need time to verify their credentials. Then, call your local Horizon branch for confirmation.
- Stay up-to-date on your account. Many phone scammers say there are problems with your account, deposits, or withdrawals to get private information from you. Stay informed about your account so you don’t fall for this trick! Use online banking to monitor your account frequently to ensure there is no suspicious activity.
If you’ve provided information to a scammer, please contact the Horizon Bank Fraud Department at FraudDept@horizonbank.com.